Payment: payment must be made within 7 days of winning. We accept PayPal

Time frame of order: All of our products are made to order and take 1-2 weeks to make and ship depending on our volume of orders. This allows me to guarantee that every customer gets a new item. However our smaller items such as latex prosthetics, candles, clocks, jewelry, fountains, lamps, mirrors and other smaller items of the non costume and horror prop nature are kept in the studio in a small inventory. There for they will ship almost immediately. Please keep in mind that even though we do keep a small inventor on hand when it runs out we have to make more so there is a slight chance your order may have to be made to order. If you are ordering this as an item to be used for Halloween or plan on sending this as a Christmas or Chanukah gift pleas allow a minimum of 30 days to make and ship as this is our 2 busiest times of the year.

Domestic SHIPPING: We ship our packages USPS 2-3 day Priority Mail, FOR FREE however, we can Overnight if needed at an additional cost. Please contact us for rates. If you require an item to be shipped fast, email or call before bidding to make sure we can meet the deadline. Rush orders will have additional fees assessed. We will not offer refunds to those who do not email prior to their order, informing us of a deadline.

INTERNATIONAL SHIPPING: When shipping international orders PLEASE CONTACT US FIRST FOR CORRECT SHIPPING AS PRICES MAY INCREASE. we still ship USPS due to lower rates. if a tracking number is required/ wanted or your order is over 50 lbs your order will be shipped via UPS or FEDEX so please contact us for exact costs.

RETURNS & REFUNDS: We do not accept returns, offer refunds, or exchanges on our merchandise, since all of our items are made to order. Not accepting returns also assures customers that they are receiving items that have never been used by anyone and that all of our costumes have never been worn by anyone else. However if for some reason and item is damaged upon arrival contact us asap and we will gladly fix the item for you. if the item is a spandex costume and it is defective we will exchange it for you. However please keep in mind the garment is of an intimate nature and by law cannot be returned once worn. Please inspect all items before wearing.